Find the right business
Search for the company, check its details, or add it yourself. Start even if the business hasn’t joined Eirumi.
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A better way forward
Something went wrong.
Let’s make it right.
Report a problem, keep the details together, and have a clearer conversation with the business. From your first message to the final review, follow the story in one place.
Report an issueYou choose what to share. Nothing goes public automatically.
Hi, I’m Eirumi.
Tell your story. Let’s find a way forward, together.
Your voice. A clearer way forward.
Reach the right business
Registered businesses receive your report in their workspace. Other businesses receive an invitation when you provide a contact email.
Show the whole picture
Include photos, an MP4 video or a PDF to help explain the problem. Your supporting files stay protected.
Follow your report
See progress, exchange messages and confirm whether the proposed resolution works for you.
For customers
Your issue deserves
a clear next step.
Less repeating yourself. More context, clearer progress, and a place to keep the conversation going.
Make your story easy to understand
Add photos, video or a PDF alongside your description. Give the business the context it needs to respond.
See the whole conversation
Messages, evidence and status changes appear in an issue timeline. Pick up where you left off.
Keep your own private notes
Save reminders and details just for you. Your personal notes are never shared with the business.
Have a say in the resolution
When a business proposes a resolution, confirm that it works or explain what still needs attention.
Close the loop with a review
Once your issue is closed, rate how it was handled and share your feedback with the business.
A shared picture of progress
Every update.
One clear timeline.
A report is more than a form. Keep the original story, supporting files, replies and resolution together, so both sides can understand what happened and what comes next.
Start your reportA delivery arrived damaged
ExampleIssue reported
The customer explains the problem and adds a photo.
Business responds
The business asks a question in the shared conversation.
Resolution proposed
The business explains how it will put things right.
Customer confirms
The customer confirms the resolution. After closure, they can leave a review.
One step at a time.
Start with your story.
Start here
Tell us what
needs to change.
Find the business, describe the issue, and add anything that helps explain it. Review your details before sending.
Clear delivery status.
An invitation email is not an acknowledgment. If a business has not joined Eirumi, your report remains pending until it claims the request.
Start with the right business.
Our customer portal guides you through finding the business, explaining your issue and adding evidence.
Start reporting →Already reporting? Customer sign in
For businesses
Turn feedback into better service.
Receive customer reports, keep your team informed and make each response count. Build better relationships, one conversation at a time.
Create a business accountAlready have a business account? Business sign in
Get the context before you reply
Read the customer’s account, view supporting files and follow the issue history. Spend less time piecing together what happened.
Work together without losing the thread
Give staff access to your business’s issues. Share customer updates and keep business-only notes separate from the conversation.
Make resolution visible
Move reports through their status, propose a resolution and hear whether it worked for the customer. Review feedback after closure.
Good to know
A few questions, answered.
Does the business need an Eirumi account?
No. You can start a report for a business that hasn’t joined. Registered businesses receive reports in their portal. If you provide an email for an unregistered business, it can receive an invitation when email delivery is configured. Your timeline shows delivery status; an invitation is not an acknowledgment.
Is my issue public?
Your report is not automatically published. Shared messages are visible to you and authorized people in the business. Your personal private notes stay with you; business notes stay with the business.
What can I attach?
PNG or JPEG photos, MP4 videos and PDF documents, up to 25 MB per file. File previews and downloads become available after the safety check.
Can I report without creating an account?
You can begin by finding the business and preparing the report. You’ll need to sign in with a verified account to submit it, attach evidence and follow the conversation.
Can a business invite its staff?
Yes. Business admins can invite staff to view reports, communicate with customers and add business notes. Admins manage issue progress and staff access.
When can I leave a review?
After a customer issue is closed, the customer who reported it can leave one rating and an optional comment. That review is visible to the business.
Let’s start a better conversation.
Find the business. Explain what happened. Take the first step toward a clearer way forward.
Report an issue